Customer Service Clerk - Thunder Bay, ON

Become a St. John Ambulance Instructor in BC and Yukon

Customer Service Clerk - Thunder Bay, ON

Position Type: Seasonal
Position Location: Thunder Bay, ON
Posting Date: May 31, 2026
Start Date: June 22, 2026
End Date: August 21, 2026

St. John Ambulance Ontario is offering an exciting opportunity for an ambitious individual to take the role of Customer Service Clerk for our St. John Ambulance operations in the Northwest Region. Reporting to the Regional Manager, the successful candidate contributes to St. John’s success by providing a wide range of customer service and administrative support.

Essential Duties:
  • Provide a high level of customer service by answering and returning phone calls, registering walk in clients on courses, responding to e-mail and online requests for information on St. John training and products
  • Prepare paperwork for classes, print certificates and close classes once paperwork is submitted
  • Reconcile payment information appropriately and maintain accurate records in Microsoft D365
  • Process payments & invoices for courses and product sales
  • Assist with various duties as assigned by the Business Development Manager and or Regional Manager
KNOWLEDGE, SKILLS, EDUCATION & EXPERIENCE:
  • Minimum of one-year successful experience in office administration
  • Strong computer skills and knowledge of Microsoft Office including CRM software
  • Excellent time management skills with the ability to manage numerous tasks simultaneously
  • Excellent interpersonal and communication skills; both written and oral
  • Ability to work independently and in a team environment
  • Strong customer service / interpersonal skills
PARAMETERS:
  • Working hours are generally Monday to Friday; however, the nature of the position may require occasional evening and weekend work
  • This position is sponsored through Canada Summer Jobs. Candidates must be between the ages of 15-30

Please submit resume and covering letter via email to: 

Diana Sustawenko
Regional Manager, Northwest Region
Diana.Sustawenko@sja.ca
by June 15, 2026