Normes d’accessibilité pour les services à la clientèle

Course format: ONLINE
This course will be completed entirely online, at your own pace.
_________________________

Ontario’s Accessibility Standards for Customer Service, Ontario Regulation 429/07 aims to give people with disabilities the best possible customer service. This course explains the laws relating to providing goods and services to people with disabilities, how to communicate with people that have various disabilities, as well as how to provide good customer service to people who use assistive devices, service animals, or support persons. 

Who Should Take the Course? 
This course is designed for all employees, volunteers and others who deal with the public and other third parties. This is also meant for all people involved in the development of your organization’s policies, practices and procedures regarding providing goods and services in Ontario. 

No refunds are available for SJA's Online Learning courses.