Shipping and Order Tracking

Products Covered

• First Aid Kits
• First Aid Equipment
• First Aid Supplies
• Books
• AEDs
• AED Supplies

Shipment Methods

• Regular 3-10 business days

Shipment Costs

• Are in addition to the cost of the product
• Are calculated as follows:
  • Minimum order amount = $25
  • *Purchases: $25-$74.99 = $16.99 + applicable taxes 
  • *Purchases: $75-$149.99 = $13.99 + applicable taxes
  • *Purchases: $150+ = $9.99 + applicable taxes
  • *Territories: $40 FLAT RATE shipping fee + applicable taxes
  • **AED Supplies: shipping rate per item = $15.00 + applicable tax
  • **AED shipping rate per item = $39.00 + applicable tax

* AEDs, AED Supplies, and course fees are not included in the purchase amount calculation
** TDG fee included where applicable

Shipment Tracking

• You will be sent an email with tracking number once your order ships
• You can view order details here: https://sja.ca/en/portal/order-history

Returns & Refunds

• St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship. 
• Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase. 
• All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.
• For online purchases, please contact 1-800-989-3787 or estore@sja.ca to obtain a return authorization number prior to shipping the product for a refund. St. John Ambulance will assume responsibility for shipping costs when the product return is due to any action on the part of St. John Ambulance. Shipping costs associated with an action on the part of the customer, such as incorrect order, are the responsibility of the customer and are subject to a 15% restock fee. 

Contact Us

• Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
• Hours: Monday to Friday 9am – 5pm Eastern Time 
• Toll free: 1-800-989-3787 
• Email:  estore@sja.ca
• Webchat:  please click the green bubble at the bottom right of our website to chat with a representative