Shipping and Order Tracking
- First Aid Kits
- First Aid Equipment
- First Aid Supplies
- AED Supplies
- Regular 3-10 business days
- Are in addition to the cost of the product
- Are calculated as follows:
- Minimum order amount = $25
- *Purchases: $25-$74.99 = $16.99 + applicable taxes
- *Purchases: $75-$149.99 = $13.99 + applicable taxes
- *Purchases: $150+ = $9.99 + applicable taxes
- *Territories: $40 FLAT RATE shipping fee + applicable taxes
- **AED Supplies: shipping rate per item = $15.00 + applicable tax
- **AED shipping rate per item = $39.00 + applicable tax
* AEDs, AED Supplies, and course fees are not included in the purchase amount calculation
** TDG fee included where applicable
- You will be sent an email with tracking number once your order ships
- You can view order details here: https://sja.ca/en/portal/order-history
Returns & Refunds
- St. John Ambulance proudly commits to ensuring that its products are of the highest quality and free from defects in material and workmanship.
- Should you be dissatisfied with our products, they may be returned for replacement or refund within 10 days of the purchase.
- All items must be returned in the original, unopened, packaging and merchandise must be in the same condition as received.
- Customer service is important to us, please contact us should you have any questions or concerns about your purchase.
- Hours: Monday to Friday 9am – 5pm Eastern Time
- Toll free: 1-855-997-9174
- Email: firstname.lastname@example.org
- Webchat: please click the green bubble at the bottom right of our website to chat with a representative
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