Cultural Competency in the Workplace

Upon completion of the course, participants will be able to: 

• Understand the concept of culture and identify the four basic components of culture: symbols, values, norms, and material culture. 
• Recognize how cultural differences can complicate communication 
• Define ethnocentrism, stereotyping, prejudice, and discrimination 
• Know the 11 prohibited grounds for harassment, as specified in the Canada Human Rights Act 
• Identify types of workplace behaviours that could be considered discriminatory 
• Understand the concept of systemic discrimination 
• Define cultural awareness and identify the four steps to follow to develop cultural awareness 
• Define cultural competency and recognize the four basic components of cultural competency 
• Describe basic rules to follow to improve communication when speaking with someone from another culture 
• Define rapport and know why it is important